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Dealing with customer complaints

The bank has installed a complaints management system which ensures that client complaints are processed without delay and that they are answered in accordance with the statutory specifications.

The client can approach the bank with a complaint

or in writing to the postal address

  • B. Metzler seel. Sohn & Co.
    Kommanditgesellschaft auf Aktien
    Compliance
    Untermainanlage 1
    60329 Frankfurt/Main, Germany

Upon verifying the subject matter of a complaint, the bank notifies the client of the result in writing. In order to ensure that risks and problems are ascertained and resolved, the bank’s compliance function monitors the work of complaints management.