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Handling of client complaints from eligible counterparties

A client can file a complaint

  • by e-mail to: Compliance@metzler.com or
  • in writing to the postal address:
    B. Metzler seel. Sohn & Co. KGaA
    or
    Metzler Asset Management GmbH
    or
    Metzler Pension Management GmbH

    Compliance
    Untermainanlage 1
    60329 Frankfurt/Main, Germany

Following a review of the complaint, the client is informed of any outcomes in writing. To ensure that all risks and problems are ascertained and resolved, the compliance function monitors the complaints management system.