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Handling of client complaints from eligible counterparties

A client can file a complaint

  • by e-mail to: or
  • in writing to the postal address:
    B. Metzler seel. Sohn & Co. AG
    Metzler Asset Management GmbH
    Metzler Pension Management GmbH

    Untermainanlage 1
    60329 Frankfurt/Main, Germany

Following a review of the complaint, the client is notified promptly of any outcomes in writing. We process each complaint individually and deal with all circumstances described, including all the necessary research and testing. If your complaint requires more time, we will confirm receipt and inform you of the expected processing time. As a rule, we are able to respond to complaints within 10 working days. To ensure that all risks and problems are ascertained and resolved, the compliance function monitors the complaints management system.