Handling of client complaints from eligible counterparties
A client can file a complaint
- by e-mail to: Compliance@metzler.com or
- in writing to the postal address:
B. Metzler seel. Sohn & Co. KGaA
or
Metzler Asset Management GmbH
or
Metzler Pension Management GmbH
Compliance
Untermainanlage 1
60329 Frankfurt/Main, Germany
Following a review of the complaint, the client is informed of any outcomes in writing. To ensure that all risks and problems are ascertained and resolved, the compliance function monitors the complaints management system.