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Handling of client complaints from eligible counterparties

A client can file a complaint

by e-mail to: Compliance@metzler.com or
in writing to the postal address:
B. Metzler seel. Sohn & Co. AG
or
Metzler Asset Management GmbH
or
Metzler Pension Management GmbH

Compliance
Untermainanlage 1
60329 Frankfurt/Main, Germany

Following a review of the complaint, the client is informed of any outcomes in writing. To ensure that all risks and problems are ascertained and resolved, the compliance function monitors the complaints management system.